Last updated: 9 February 2026
"Staff get good training and feel supported by managers, but medicines storage and record-keeping issues spotted in audits have not been fixed."
Audits were carried out monthly to check that medicines were being managed in the right way. These audits had identified staff were not always checking that fridge and room temperatures were within safe limits, that medicine pots were not being effectively cleaned between use and that the controlled drug book was not being completed properly. However, we found no action had been taken about this.
Staff told us they worked well as a team and supported each other. Staff spoke positively about the management team. Staff told us they received regular supervision and felt listened to.
People were supported by sufficient numbers of staff who had the right mix of experience and skills. We saw that staff were available when people wanted them and they responded to people's requests quickly.
Staff had received the training they required to do their jobs and they also received regular supervision and appraisal. Additional training had been arranged about people's specific needs, for example, the management of epilepsy and physical intervention.
Staff spoke positively about the management team. There were regular staff meetings, staff were asked for their feedback and if appropriate, this was acted upon. Staff told us they received regular supervision and felt listened to.
We saw people regularly accessed the community. There was use of vehicles so people could easily access many varied activities. People we spoke with told us they enjoyed the activities they took part in.
Managers spotted problems with medicine storage temperatures, cleaning pots and record keeping in audits but had not fixed them before the inspection.
audits had identified staff were not always checking that fridge and room temperatures were within safe limits, that medicine pots were not being effectively cleaned between use and that the controlled drug book was not being completed properly. However, we found no action had been taken about this.
AI Generated
Last inspected: February 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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