Working at Moordean

Risk assessments were extremely detailed and were seen as working documents. Risk levels were constantly reviewed and changes to interventions and staffing levels were linked to individual risk levels.

Staff told us they enjoyed their jobs... 'I am happy with the leadership in the service, we all get on really well.' 'The management team are very approachable, I find we work as a team'

Enough staff were deployed to enable people's individual needs to be met and for care to be delivered safely in the service and in the community. People benefited from 1-1 staffing input.

Staff received specialised training based on each person's conditions... extensive induction and on-going training which included information specific to learning disability services.

The providers led by example and visited the service every week, chairing clinical meetings and overseeing the detailed planning and daily operations of the service.

Providers fully embraced Positive Behavioural Support (PBS)... using research and gathering individualised data... challenging behaviours were declining... 959 fewer instances of restrictive physical interventions.