Last updated: 9 February 2026
"Low staff turnover and a strong team culture provide consistent care, but unclear medicine records and infrequent fire drills need attention."
We saw some medicine records were unclear or inconsistent... fire drills were not being carried out in line with the provider's policy.
Staff spoke positively about the culture... One member of staff we spoke with said, 'It is wonderful here, we're a strong team and all help each other.'
Staff turnover was very low, which supported people to receive consistent care from staff who knew them well. Staff told us there were enough staff... 'We always have enough staff on.'
Staff received regular training that was relevant to their role. The service checked staff's competency... One member of staff told us, 'The training is fantastic, mine is up to date and you can do extra.'
Staff received support in the form of continual supervision, appraisal and recognition of good practice. One member of staff said, 'I can raise anything in supervisions and know it will be sorted.'
Staff supported people to take part in activities and pursue their interests in their local area... People were supported to participate in their chosen social and leisure interests on a regular basis.
No dedicated activities coordinator or specialist programmes mentioned, so the role focuses on one-to-one support for personal interests and outings rather than varied creative group activities.
Staff supported people to take part in activities and pursue their interests in their local area, which they were doing during our inspection.
Some medication records are unclear and fire drills are not always done on time.
We saw some medicine records were unclear or inconsistent, for example those for some topical medicines... fire drills were not being carried out in line with the provider's policy.
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp