Last updated: 10 February 2026
"Staff feel valued by supportive management, get regular training and work in a close-knit team, but basic activities and unclear staff retention hold it back."
Staff had a good level of awareness about safeguarding... regular medication training... good procedures to monitor and reduce accidents and incidents... no serious injuries over the last 12 months.
We observed staff worked together as a close-knit team. One staff member said, 'Everyone's so nice here, we get on so well and work really well together.'
The provider had sufficient staffing levels and skill mixes at Moor Villa. Staff confirmed they had adequate time to support people and engage with them. One employee said, 'There's enough staff here. We have plenty of time to sit and chat with the residents.'
The registered manager had a programme of staff training, which covered refresher courses to ensure staff retained their knowledge. Staff confirmed they felt supported in their roles with supervision every few months.
Staff told us they felt valued by the management team. They stated there was an open-door policy and the registered manager was approachable and supportive.
Staff provided a wide-ranging activity programme... One person commented, 'They have a lot of activities like games, bingo and quizzes. We go out on trips as well, like to the Blackpool Illuminations.'
Only basic activities like games, bingo, quizzes and trips, no specialist programmes or coordinator to make the role more varied and fulfilling.
They have a lot of activities like games, bingo and quizzes. We go out on trips as well, like to the Blackpool Illuminations.
Staffing is adequate with enough staff to chat with residents, but no info on staff retention or agency use to show it's stable and reliable long-term.
The provider had sufficient staffing levels... 'There's enough staff here. We have plenty of time to sit and chat with the residents.'
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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