Last updated: 9 February 2026
"Supportive leaders and strong staff wellbeing, but rushed staffing with agency use and poor medicines storage need improvement."
Although most medicines were stored securely, we saw a container of thickener left in a communal kitchen area where people could access. Staff did not always check or record the temperature of the environment where medicines were stored.
The provider supported staff wellbeing. Staff could access the occupational health service, and a monthly wellbeing drop-in service to support their wellbeing. There were staff incentives and reward schemes.
Some staff and people told us they thought there were enough staff, but other people said they had to wait at times, and that staff were very rushed. The provider used agency staff although arranged for consistent staff.
Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff completed training relevant to the role including learning disability training, and compliance rates were high.
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment.
There was a wide range of activities available for people to spend their time participating in... Staff supported people to participate in activities in the home and there were several options available. External companies led exercise classes.
Staffing is adequate but agency workers are used and sometimes people wait or staff seem rushed.
other people said they had to wait at times, and that staff were very rushed. The provider used agency staff although arranged for consistent staff.
Medication storage had issues like thickener left out where people could get it and not always checking storage temperatures.
we saw a container of thickener left in a communal kitchen area where people could access. Staff did not always check or record the temperature of the environment where medicines were stored.
AI Generated
Last inspected: January 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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