Working at Moor House Residential Care Home
Vicarage Road, Staines-upon-thames, TW18 4YG
Operated by Moorhouse Care Services Ltd
25 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.8/10
Key Finding
"Staff feel valued in a positive atmosphere with good training, but residents sometimes wait for help and medication checks miss gaps."
Safety & Risk
6/10
✓
Safeguarding and risks well-managed, staff knowledgeable; minor gaps in topical MAR signatures and stock checks with no impact on people, addressed immediately.
Staff Culture
7/10
✓
Staff complimentary: '[Registered manager] is good [and] listens to your concerns.' 'There is a good atmosphere and the residents seem very happy'; positive culture generally.
Staffing Levels
5/10
!
Sufficient staff deployed and observed attending timely, but mixed feedback with people experiencing waits for assistance; provider added extra staff.
Training & Dev
6/10
✓
Per 2022 comprehensive inspection: Staff received regular training, inductions, supervisions and support for progression; training matrix in place.
Management
5/10
!
Registered manager visible and approachable, staff spoke positively '[Registered manager] is good [and] listens to your concerns', but auditing systems did not always address record-keeping shortfalls.
Programmes
5/10
!
Per 2022 comprehensive inspection: Range of group and one-to-one activities provided; activities staff praised for engagement morning and afternoons; 2023: activities coordinator spoken to.
Points to consider
Manager is friendly and listens but quality checks on medication paperwork missed some gaps.
Auditing systems did not always identify and address this [topical medication record shortfalls].
Staff numbers are enough but residents sometimes have to wait a bit for help.
People told us they had experienced occasions when they had to wait for staff to attend to their needs.
Activities coordinator runs group and one-to-one sessions but no special programmes to vary the work.
Per 2022 comprehensive inspection: People were provided with a range of activities which included group activities and some one-to-one activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews