Last updated: 10 February 2026
"Stable staffing and a family culture where staff feel valued, but activities lack innovation and training misses career development."
Staff understood safeguarding responsibilities, risks assessed with guidance, medicines managed safely with competency and regular checks, incidents reviewed for learning.
Staff said 'I could not see myself anywhere else' and 'we are listened to'; registered managers promoted a family approach where staff felt valued.
Suitable numbers of staff with no agency use as staff covered shifts for consistency; 'you do have time to spend with people' and levels increased for needs.
Staff had undertaken a wide range of training including specialist courses linked to people's needs, inductions, and regular competency checks.
People, relatives and staff told us they regularly saw the registered managers and found them approachable; staff supported through regular meetings and constructive feedback.
People enjoyed a range of activities reflecting interests including local clubs, theatre trips, holidays, football matches, and community work coordinated by a care staff member.
Days include varied outings like theatre trips and holidays, but no specialist programmes or innovative approaches to make the role more creatively fulfilling.
People told us they enjoyed activities they planned with staff such as local clubs, theatre trips, holidays, football matches, and community work.
Training includes specialist courses for residents' needs, but no funded qualifications or career development paths mentioned.
Staff had undertaken a wide range of training so they could carry out their roles effectively. This included specialist training courses linked to the needs of the people they cared for.
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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