Working at Montrose Barn

The provider was exceptional in how they ensured that people were always kept safe from potential risks... Staff used any incident which occurred as an opportunity for learning.

Staff told us they felt respected, supported and valued. They felt able to raise concerns without fear of retribution... Staff told us they were involved in developing the service and felt listened to.

People were supported by a consistent and compassionate staff team who they knew well... several staff had worked at the service for the same period. This had created a 'family' atmosphere.

Staff had regular training and refresher training to keep them up to date with best practice. Training methods included online, and face to face training and competency assessments.

The registered manager and staff team were highly motivated and proud of the service they delivered... There was clear leadership and visions and values for the service, that ensured people were at the heart of everything they did.

Staff supported people exceptionally by focusing on their strengths and encouraging people with what they could do. People had fulfilling days and meaningful goals they chose.