Working at Montpellier Manor
46 Strait Lane, Middlesbrough, TS8 9BD
Operated by Methodist Homes
85 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Supportive management, engaging activities and proactive safety learning, but staffing shortages and task-focused supervisions hold it back."
Safety & Risk
8/10
✓
The service had been very proactive in learning throughout the pandemic. Lessons had been learned and improvements had continued to take place.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Most of the staff we spoke with told us that the management team supported them well.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: We received mixed feedback from people and staff regarding staffing levels.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff had the training they required including mandatory and specialised such as dementia care, but staff supervision records were task orientated and did not always reflect a two-way dialogue.
Management
7/10
✓
Per 2019 comprehensive inspection: Most of the staff we spoke with told us that the management team supported them well.
Programmes
7/10
✓
Per 2019 comprehensive inspection: The service employed a music therapist and an activities co-ordinator; recent activities included pet therapy, singers, visits from school children, and an outing to a dementia friendly event.
Points to consider
Some care workers say there aren't enough staff to meet needs, especially downstairs, and agency staff cover shortages.
One staff member said "There are not enough staff to meet people's needs. Downstairs is the biggest problem." ... when shortages were identified on the rota ... agency staff were used.
Supervisions with managers are mostly about checking tasks rather than two-way support chats.
We found that staff supervision records were task orientated and did not always reflect a two-way dialogue between staff and management.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews