Last updated: 9 February 2026
"Supportive management, engaging activities and proactive safety learning, but staffing shortages and task-focused supervisions hold it back."
The service had been very proactive in learning throughout the pandemic. Lessons had been learned and improvements had continued to take place.
Per 2019 comprehensive inspection: Most of the staff we spoke with told us that the management team supported them well.
Per 2019 comprehensive inspection: We received mixed feedback from people and staff regarding staffing levels.
Per 2019 comprehensive inspection: Staff had the training they required including mandatory and specialised such as dementia care, but staff supervision records were task orientated and did not always reflect a two-way dialogue.
Per 2019 comprehensive inspection: Most of the staff we spoke with told us that the management team supported them well.
Per 2019 comprehensive inspection: The service employed a music therapist and an activities co-ordinator; recent activities included pet therapy, singers, visits from school children, and an outing to a dementia friendly event.
Some care workers say there aren't enough staff to meet needs, especially downstairs, and agency staff cover shortages.
One staff member said "There are not enough staff to meet people's needs. Downstairs is the biggest problem." ... when shortages were identified on the rota ... agency staff were used.
Supervisions with managers are mostly about checking tasks rather than two-way support chats.
We found that staff supervision records were task orientated and did not always reflect a two-way dialogue between staff and management.
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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