Working at Montgomery House
Sundorne Road, Shrewsbury, SY1 4RQ
Operated by Coverage Care Services Limited
90 bedsNursing homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.3/10
Key Finding
"Staff enjoy a supportive culture with regular meetings and good activities programmes, but unapproachable managers and stretched staffing hold it back."
Safety & Risk
6/10
✓
2022: good IPC measures like PPE availability and cleaning but lapses in PPE use by two staff and cross-unit breaks, addressed immediately.
Staff Culture
6/10
✓
Per 2019: regular staff meetings to discuss improvements and concerns; 2022: Staff were well supported by the provider with employee assist programme and full pay for COVID absence.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: People were supported by sufficient numbers of staff but one person said staff are sometimes stretched and agency used for leave and sickness.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Staff received training relevant to their role, induction, Care Certificate and three monthly personal development reviews.
Management
4/10
!
Per 2019 comprehensive inspection: we received feedback from both people and staff which questioned the approachability of certain staff within the service.
Programmes
6/10
✓
Per 2019 comprehensive inspection: activities co-ordinator provides range of in-house activities, special events, community outings, holistic therapy and links with local nursery.
Points to consider
Some managers and senior staff are not always approachable, which can make it harder to raise issues with the team.
we received feedback from both people and staff which questioned the approachability of certain staff within the service. Per 2019 comprehensive inspection
Staffing is adequate but workers sometimes feel stretched and agency staff cover leave or sickness.
One person told us, 'Sometimes I think the staff are a bit stretched but they do come as quickly as they can.' ... only use agency staff to cover annual leave and sickness. Per 2019 comprehensive inspection
Only standard training like induction and Care Certificate with no specialist courses or funded qualifications mentioned.
New staff received an induction from the provider which included compulsory courses... supported to complete the Care Certificate... Staff received training relevant to their role. Per 2019 comprehensive inspection
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews