Last updated: 10 February 2026
"A positive culture where staff feel valued and strong safety measures, but basic training and adequate staffing without low staff turnover."
Effective systems and processes to protect people from the risk of abuse. Incidents were reviewed and investigated, and action was taken to prevent further occurrences. The service was recently awarded a Gold Certificate for Excellence with infection prevention and control
Staff worked well together as a team... Staff morale was good, and staff felt valued. Managers promoted an open-door policy... 'I feel my opinions matter. I feel valued'
There were enough suitably skilled and experienced staff to provide people with safe care and support. People told us there were always enough staff around to help them
Staff were provided with training in topics of health and safety, and they were kept up to date with any changes. Staff received safeguarding adults training as part of their induction and regular updates
The manager was appointed recently... Feedback from people and others confirmed there had been a number of improvements... Comments included 'It's a much better place to work, calmer and more organised' and 'Very approachable and friendly'
Dimension not covered by this inspection report
Staffing levels meet basic needs with enough staff on duty, but nothing about low staff turnover or minimal agency use to keep workloads easy.
There were enough suitably skilled and experienced staff to provide people with safe care and support. People told us there were always enough staff around to help them and that they didn't have to wait long for assistance
Only basic training covered like safeguarding, health and safety updates, and medication skills, no specialist courses or staff development mentioned.
Staff were provided with training in topics of health and safety, and they were kept up to date with any changes which impacted on people's safety. Staff received safeguarding adults training as part of their induction and regular updates
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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