Last updated: 9 February 2026
"Hands-on leadership praised by relatives, supportive culture and good staff retention, but basic training lacks specialist courses and activities need a dedicated coordinator."
Staff trained on safeguarding, risks assessed and regularly reviewed with relatives' input; medicines administered safely with protocols followed.
Staff described relaxed atmosphere, feeling supported, and strong bonds with people and team: 'the best thing about working here is the [people] and staff, there's a relaxed atmosphere'.
Sufficient staff based on people's needs at times they wanted assistance; staff noted 'staff don't tend to leave here' indicating good retention.
Staff received induction, ongoing training, and practice observation by seniors to confirm competence; positive about development opportunities.
Registered manager provided hands-on care to people and was praised by relatives: 'the [registered] manager is doing a really good job'; acted on feedback and suggestions.
Varied activities including hydrotherapy sessions, carriage riding, meeting friends for lunch, sensory items, and community outings.
Training covers basics with supervision and development chances, but no specialist courses or funded qualifications to build skills further.
Staff were positive about the training they had undertaken and the opportunities they had to develop their skills further. '[Senior staff] observe your practice, such as personal care, so they know you are competent'.
Some varied activities like hydrotherapy, carriage rides, and lunches out, but no dedicated coordinator or special therapeutic programmes for staff to deliver.
People were supported to do things they enjoyed. This included hydrotherapy sessions, carriage riding and meeting up with friends for lunch.
AI Generated
Last inspected: February 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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