Working at Montague Street Care Home

Medicines were safely received, stored, administered and destroyed. The provider had effective safeguarding systems in place and all staff spoken with had a good understanding of what to do to make sure people were protected from harm or abuse.

Staff said they felt very supported by management and peers. Staff told us, 'Things are loads better, and we can raise any issue and we are listened to,' and 'The teamwork has improved loads, it's a lovely place to work now.'

There were enough staff to meet people's needs. Some agency staff were being used as the service recruited but they were consistent and told us they were well supported.

Staff told us they felt listened to and that the management team were approachable. The service had been through significant staff and culture change in the last year. Staff told us there was an improved atmosphere.

People were supported to engage in activities they enjoyed... accessing local community facilities and supporting them to go on trips and holidays. One person... recently completing a tandem skydive.