Last updated: 9 February 2026
"Staff feel supported with improved teamwork and strong safety practices, although supervisions are behind schedule and some agency staff are used."
Medicines were safely received, stored, administered and destroyed. The provider had effective safeguarding systems in place and all staff spoken with had a good understanding of what to do to make sure people were protected from harm or abuse.
Staff said they felt very supported by management and peers. Staff told us, 'Things are loads better, and we can raise any issue and we are listened to,' and 'The teamwork has improved loads, it's a lovely place to work now.'
There were enough staff to meet people's needs. Some agency staff were being used as the service recruited but they were consistent and told us they were well supported.
Staff had received regular training. The supervision programme was slightly behind after management changes during this year but a plan was in place.
Staff told us they felt listened to and that the management team were approachable. The service had been through significant staff and culture change in the last year. Staff told us there was an improved atmosphere.
People were supported to engage in activities they enjoyed... accessing local community facilities and supporting them to go on trips and holidays. One person... recently completing a tandem skydive.
Only standard training with supervisions behind schedule, no specialist courses mentioned.
The supervision programme was slightly behind after management changes during this year but a plan was in place and there were regular meetings to ensure staff were kept up to date.
Staffing is adequate but relies on some agency workers while recruiting.
There was a small use of agency staff whilst the provider was recruiting. We saw this was provided by consistent staff and one told us they had been well inducted and supported.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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