Working at Montague Road Care Home

Staff continued to receive training in safeguarding... Safeguarding incidents were used to drive improvement... systems to learn lessons... analysis of falls, complaints and incidents to check for trends.

Staff were highly motivated and proud... 'I would not be anywhere else.' 'We all work together as a team, it is good place to work.' Staff truly involved and consulted in the running of the service.

There were enough staff to provide the care and support people required... Staff told us there were enough staff... where people required more support, the staffing numbers were increased to ensure their needs were met.

Staff told us they were provided with training... one to one supervision meetings... bespoke workshops... Qualifications were offered to staff which were relevant to their role, including management qualification for deputy manager.

The registered manager was a highly visible presence... staff member said '[Registered manager] is the best manager, fabulous, is hands on and so supportive.' Another: 'Hands down the best manager... We all work together as a team and all valued equally.'

Three activities coordinators... therapy dogs, alpacas and a chicken had visited... doll therapy... sensory area... planned sailing trip... miniature seaside display... cultural events like St Patricks Day.