Last updated: 10 February 2026
"Staff feel supported with good teamwork, engaging activities and enough staff, but no registered manager and unsafe medicines management hold it back."
The administration and management of medicines was not always safe; records of administration and stock did not always tally, and one controlled drug recorded incorrectly. Breach of Regulation 12.
Staff felt supported by the manager. There was good teamwork and communication. Staff told us they were able to share their views and the manager's door was always open.
There were enough staff on each shift to ensure people's basic care needs were consistently met and people were supported in line with their care plans.
Staff had completed mandatory training prior to working independently; however, not all staff had completed fire drill training.
At the time of our inspection there was not a registered manager in post. A new manager had been in post since September 2022 and had submitted an application to register.
There was a well-being and lifestyle coach who coordinated activities including yoga, pet therapy, outings to dementia choir, visits from nursery and library.
No permanent manager in place yet, even though one started last year and applied to register.
At the time of our inspection there was not a registered manager in post. A new manager had been in post since September 2022 and had submitted an application to register.
Medication records do not always match stock levels, and there was a mistake in the controlled drugs book.
The records of the administration of medicines and the levels of medicines in stock did not always tally. One controlled drug had been recorded incorrectly in the controlled drugs register.
Not all staff have completed fire drill training, and only standard mandatory training is mentioned with some supervisions starting.
Not all staff had completed fire drill training. Staff told us they had started to receive supervisions since the new manager had been in post.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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