Working at Montagu Hall Care Home

Proactive and positive culture of safety... root cause analysis... to review accidents; risks identified with clear mitigation plans; medicines managed safely with audits.

Members of staff work together well as a team. Staff: 'I absolutely enjoy my job... wouldn't choose to work anywhere else.' 'Yes, I do feel valued and listened to.' Management team very approachable.

The provider made sure there were enough qualified, skilled and experienced staff... Staffing levels are generally good and allow us to provide care safely. ‘There’s plenty of staff, if you ring your buzzer there’s always somebody who appears.’

Leaders were exceptionally inclusive and had the skills, knowledge, experience and credibility to lead effectively. They always did so with integrity, openness and honesty. Staff say: 'The [registered] manager’s door is always open' and 'very approachable and always listen'.

'Golden Eggs' programme supports dreams like visits to tea rooms and tattoos; weekly intergenerational nursery visits improve wellbeing and skills; Bollywood Day, Indian dance, knit and natter club.