Working at Mont Calm Residential Home

Leadership has serious failings with poor oversight and audits that miss safety hazards and infection risks.

Neither the provider nor the registered manager had identified these concerns from audits they had undertaken. For example, we saw from the April 2025 reports of the visits by the provider, they stated The environment was clean, tidy, and free from obvious hazards.

Staffing is stretched in mornings because night staff do most personal care before day shifts start, so people lack choice on when to get up.

night staff were undertaking the majority of personal care for people in the mornings before they went off shift. Leaders had not considered whether more staff were required during the day, so people had more choice of when they wanted to get up.

Safety issues include poor infection control like urine smells and no handwashing sinks, plus trip hazards and unsafe storage.

When we arrived at the service there was a strong smell of urine in various parts of the service including 2 peoples rooms and lounges. In 1 sluice room, there was no sink for staff to wash their hands before leaving the room.