Working at Monson Retirement Home
9-11 Monson Street, Lincoln, LN5 7RZ
Operated by St. Catherine's Care Homes Limited
50 bedsResidential homes
Workplace Score
4.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.2/10
Key Finding
"Kind, caring staff receive ongoing training, but no registered manager, staffing shortages and unsafe medicines management hold it back."
Safety & Risk
3/10
✕
People's prescribed medicines were not consistently stored, administered, or managed safely. This put people at potential risk of harm.
Staff Culture
6/10
✓
People who used the service, relatives and a visiting professional were overall complimentary about the approach of staff, who they described as being kind, caring and attentive.
Staffing Levels
4/10
!
The provider had and continued to experience, staff recruitment and agency staff difficulties... Agency staff were used to cover staff shortfalls and the management team also covered care shifts when required.
Training & Dev
5/10
!
Staff received ongoing training and support.
Management
2/10
✕
A registered manager was not in place and the provider's senior management team, had day to day responsibility of the service.
Programmes
4/10
!
Activity staff were being recruited and in the interim, care staff were required to provide activities. Care staff told us they tried to provide a group activity daily. We observed staff supporting people to participate in seating exercises and singing.
Points to consider
No permanent manager in post, senior team running day to day instead.
A registered manager was not in place and the provider's senior management team, had day to day responsibility of the service.
Staff vacancies and agency use leaving levels stretched at times.
Staff raised concerns about staffing levels and the impact of ongoing staff vacancies.
Medication not stored or given safely, with gaps in records and checks.
Medicines were not stored safely... Medicines were not consistently administered safely or as required... Handwritten MAR's did not consistently have two signatures.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2021
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews