Working at Monread Lodge
London Road, Knebworth, SG3 6HG
Operated by Monread Lodge Nursing Home Limited
62 bedsNursing homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.8/10
Key Finding
"Staff feel supported with good training, but safety issues like skin tears and poor pressure care, plus limited activities, are major weaknesses."
Safety & Risk
3/10
✕
There had been a high number of skin tears, both explained and unexplained... Pressure care was not always managed safely as mattresses were not always set correctly and repositioning was sometimes missed.
Staff Culture
6/10
✓
Staff felt well equipped for their roles. I feel that the management team is very supportive and open to listen to my concerns/suggestion I may have.
Staffing Levels
5/10
!
People told us there were normally enough staff to assist them as needed, relatives gave mixed views. Staff told us there was enough of them to meet people's needs.
Training & Dev
6/10
✓
Staff told us they felt they received the appropriate training for their roles... Training is ongoing and I have been enrolled on several courses. Staff received training and regular supervision.
Management
4/10
!
Management systems did not ensure these issues were identified or managed. There were monitoring and quality processes in place, but these had not ensured consistent safe practice throughout the home.
Programmes
3/10
✕
The wellbeing co-ordinator told us they normally have more time to do 1-1 time in people's bedrooms, but a staff member was off sick. A relative said... no stimulation or inclusion in the afternoon events.
Points to consider
High number of skin tears and bruises from poor handling, plus pressure care issues like wrong mattress settings and missed repositioning, make safety a worry.
There had been a high number of skin tears, both explained and unexplained. Additional training had been provided... Pressure care was not always managed safely as mattresses were not always set correctly and repositioning was sometimes missed.
No proper activities programme or creative engagement, so the job is mostly routine personal care with residents often stuck in bed.
Relatives gave mixed views... the unit designated for people living with dementia felt understaffed as people were in bed during the day and waited for support... no stimulation or inclusion in the afternoon events.
Staffing feels adequate to staff but relatives say the dementia unit is understaffed with too many people in bed during the day.
Relatives gave mixed views. We were told they felt the unit designated for people living with dementia felt understaffed as people were in bed during the day... There were several people in bed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2024
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews