Working at Monkscroft Care Centre

People were safe from harm because staff reported any concerns... Risks had been identified and were well managed... Medicine administration, recording and storage were safe.

Staff told us there was an open culture and they enjoyed working at the home. All staff we spoke with said their managers were supportive.

One staff member said, 'We are a good team. We cover shifts so that we don't have agency workers. We all know the people who live here well, which is better for them.'

Training systems were in place to deliver induction training... Care Certificate... nationally recognised social care qualifications... training such as living well with dementia and end of life. 'The training is excellent.'

People, staff and relatives told us they felt well supported by the registered manager and the provider. Relatives used words such as 'Open' and 'Approachable'.

The home had two designated activity co-ordinators... pet therapy, bowling... 'cruise week'... gentleman's club... chosen to pilot [choir] project... aid a university research project about... music intervention.