Last updated: 9 February 2026
"Staff feel supported by warm management with good training and safety, but basic activities lack a dedicated coordinator and teams aren't stable."
Introduced electronic medicines recording system after incidents... no further incidents; staff aware of safeguarding, risks managed through assessments.
There was an open and inclusive culture... staff felt they could approach the management team; staff 'I feel supported, they are always there'.
People told us 'There are always plenty of staff on'; a staff member told us 'I feel we have enough staff'; staffing rotas confirmed there were enough staff.
Staff had access to national qualifications in care... 'putting me forward for my level three'; regular supervision and yearly appraisals.
People knew the registered manager... interact with people, relatives and staff in a positive, warm and respectful manner; staff told us 'They support us, I feel supported'.
People had access to activities which included board games, painting, hairdressing and singing... carol singing event with a local girl guide group.
Only basic group activities like games, painting and singing with no dedicated coordinator, so shifts mostly involve routine care.
People had access to activities which included board games, painting, hairdressing and singing. We noted that the service had arranged a carol singing event with a local girl guide group.
Staffing levels are enough to meet needs and chat a bit, but no info on stable teams or really relaxed workloads.
People told us, 'There are always plenty of staff on'... 'I feel we have enough staff'. Staffing rotas confirmed there were enough staff to meet people's needs.
AI Generated
Last inspected: January 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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