Working at Moat House
New Road, Hinckley, LE10 2AW
Operated by Moat House Care Home Limited
101 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Supportive management and positive culture with good teamwork, although staff training on communication needs improvement."
Safety & Risk
7/10
✓
People received safe care. Staff had received training in safeguarding... Medicines were received, stored, administered... safely. Accidents... analysed and lessons learnt
Staff Culture
7/10
✓
The management team promoted an open and transparent culture... Staff told us... 'There is good teamwork here...'
Staffing Levels
6/10
✓
There were sufficient numbers of staff deployed to meet people's needs and keep them safe. Staffing levels were regularly reviewed
Training & Dev
5/10
!
We have made a recommendation that the provider reviews staff training needs around communication and effective interactions with people
Management
7/10
✓
There was a positive culture in the home and people, their relatives and staff spoke positively about the management team. Staff told us they felt supported... 'They are all really approachable'
Programmes
6/10
✓
Per 2018 comprehensive inspection: two activities co-ordinators... music and movement session, a quiz and a knit and natter group. There was a 'pub'... cinema and a choir
Points to consider
Staff training covers the basics but needs improvement on communication skills
We have made a recommendation that the provider reviews staff training needs around communication and effective interactions with people
Staff numbers are sufficient but there is no mention of low agency use or strong staff retention
There were enough staff to keep people safe. Staffing levels were assessed... regularly reviewed
Activities programme has variety and coordinators but lacks specialist or innovative approaches
Per 2018 comprehensive inspection: People were encouraged to take part in activities... music and movement session, a quiz... cinema and a choir
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews