Working at Mistley Manor

Managers do not always notify the regulator about important events like mental capacity authorisations to restrict residents freedom.

The registered managers were not aware of the legal requirement to notify the Commission of any DoLs that were authorised by the local authority and had not sent notifications.

Staff numbers are usually enough but keeping them adequate has been a challenge, especially at night.

The management team acknowledged that ensuring adequate staffing had been a challenge. One person said, 'There is not enough of them, especially at night'

Not all staff are up to date with refresher training on basics like safeguarding.

However, the training matrix showed that some staff needed refresher training in subjects such as safeguarding.