Working at Miranda House
High Street, Swindon, SN4 7AH
Operated by Aria Healthcare Group LTD
68 bedsNursing homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.7/10
Key Finding
"Strong safety practices and varied activities programmes, but staffing challenges and low staff morale from new management changes hold it back."
Safety & Risk
7/10
✓
Safeguarding incidents reduced with dementia strategy, risks assessed regularly, medicines mostly safe with minor guidance issue addressed on site: 'At this inspection the numbers of incidents had reduced, and the provider was taking action to improve dementia care.'
Staff Culture
5/10
!
Staff enjoyed working and good teamwork observed but morale low for some due to changes: 'morale had been low amongst the staff. This was due to the changes being made by the new registered manager.'
Staffing Levels
5/10
!
Enough staff using dependency tool, observed sufficient but some challenges: 'Some feedback we heard was that at times staffing was a challenge.'
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: standard training programme with induction, updates in dementia and supervision: 'The provider had a range of training which staff completed during their induction. Once this had been completed there were updates as needed.'
Management
6/10
✓
New registered manager in post making changes to improve outcomes, competent oversight but some staff impacted by new approach: 'Some staff did not appreciate the new management approach which had impacted on morale.'
Programmes
6/10
✓
Per 2019 comprehensive inspection: regular structured programme with dedicated activities staff, variety including music, arts, crafts, pamper, school visits, pet therapy, community outings: 'Activity plans demonstrated there was a variety of activities available including baking, music sessions, arts and crafts and pamper sessions.'
Points to consider
Staffing is adequate but can be stretched when staff call in sick and agency is not always available.
Some feedback we heard was that at times staffing was a challenge. The registered manager told us when staff called in sick at short notice it was not always possible to get agency staff.
Staff morale is mixed with some feeling low because of changes from the new manager.
Some staff did not appreciate the new management approach which had impacted on morale.
Only standard training with no specialist courses or funded qualifications mentioned.
Staff had been trained to administer medicines and had their competency checked.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews