Last updated: 9 February 2026
"Great leadership and positive team atmosphere, but limited activities and outdated training tracking hold it back."
Staff received safeguarding training and knew how to report any concerns. Regular medicines audits were conducted, to check on practice and ensure that people received their medicines as prescribed.
Staff told us the team worked very well together and that there was a positive atmosphere. Staff confirmed they felt listened to, and one told us, 'They respect my previous experience and knowledge.'
People and staff told us there were enough staff to respond to people's needs. Agency staff were used if required, to maintain staffing levels if regular staff were on leave.
Staff were supported in their role; they received an induction, training and regular supervision. The provider's training matrix was not up to date, making it difficult for the registered manager to easily track when staff were due for their refresher training.
Staff told us the team worked very well together and that there was a positive atmosphere. One staff member told us, 'The leadership here is second to none. [Name of registered manager] will put herself out to make sure you're cared for (as staff), as well as the residents.'
There was a games room at the home, with a pool table, which some people used. Other than this, we saw limited evidence of activities taking place at the home. People told us, 'There's the pool table and TV but not much else happening really.'
Few activities like a pool table and occasional outings mean most of your day is routine personal care.
we saw limited evidence of activities taking place at the home. People told us, 'There's the pool table and TV but not much else happening really.'
Only basic training and induction with supervision, no specialist courses or funded qualifications.
The provider's training matrix was not up to date, making it difficult for the registered manager to easily track when staff were due for their refresher training.
Staffing is enough but they use agency workers sometimes when regular staff are off.
Agency staff were used if required, to maintain staffing levels if regular staff were on leave.
AI Generated
Last inspected: August 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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