Last updated: 9 February 2026
"Staff feel supported with good training, but poor risk guidance leading to repeated accidents and limited activities hold it back."
we found there was not always detailed guidance for staff to refer to about how to manage potential risks to people’s health and welfare... Records showed there had been 71 accidents or incidents in the 3 month period January 2024 to March 2024, with some people falling regularly... The information had not always been used to develop strategies.
Staff told us they felt supported in their role. A staff member told us the current registered manager encouraged them. They also told us this had boosted their confidence in their role and helped them to develop. Other staff told us the registered manager and deputy were approachable.
There were adequate staff around to support people... One relative told us there seemed to be less staff on at the weekends... some shifts where they are understaffed but they still do everything to make sure safety and wellbeing isn’t compromised.
Staff told us they had received the training they needed to support people safely... New staff told us they completed an induction, which included shadowing experienced staff... completing the care certificate. Staff told us they completed annual e-learning... practical training in area such as moving and handling and first aid.
The registered manager was working her notice and a new manager had been recruited... Staff told us they felt supported... the registered manager and deputy were approachable and took time to listen to and address any concerns they had. The provider’s audits had identified their processes to mitigate risk had not always been followed.
people still enjoyed activities they had done previously such as going out for walks each day... They join in the activities they want. Staff discuss things with them.
Staff lack detailed guides in care plans for risks like falls, distress, and emergency medication, and there were lots of repeated accidents without full fixes applied.
People's care plans did not contain detailed guidance for staff to refer to that demonstrated how they were to manage potential risks... Records showed there had been 71 accidents or incidents in the 3 month period January 2024 to March 2024, with some people falling regularly for example one person had fallen 7 times.
Only basic activities like daily walks mentioned, no coordinator or varied programmes to enrich the working day.
people still enjoyed activities they had done previously such as going out for walks each day... join in activities at the service
Staffing is adequate but nothing special, with fewer staff on weekends and some understaffed shifts.
One relative told us there seemed to be less staff on at the weekends... I feel there’s enough staff, there are some shifts where they are understaffed but they still do everything to make sure safety and wellbeing isn’t compromised.
AI Generated
Last inspected: May 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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