Last updated: 9 February 2026
"Friendly supportive management, stable caring staff and proactive safety culture, but no dedicated activities coordinator and unclear supervision outcomes."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns... Lessons were learnt... Leaders analysed incidents... Staff were open and honest when things went wrong.
A staff member told us, “I find the management team friendly and supportive. They have an open-door policy whereby asking questions, sharing concerns... is easy.” “The management do a fantastic job... keep... the staff happy.”
A person’s relative told us, “There’s definitely enough staff, most of them (staff) have been there a long time, and they are so caring and understanding.”
Staff had specialised training in how to support people with a learning disability and or autistic people, to meet their assessed needs. Staff received training in IPC, PECS, Makaton and de-escalation.
Relatives told us they were confident in the leadership of the service, and could raise any issue with the registered manager who was friendly and approachable. “Since the manager has taken over, things have greatly improved.”
People had access to a wide range of meaningful activities... shopping, bowling, art... horse-riding lesson... swimming, bike rides, gym, sensory room, employment, holidays abroad.
Varied outings like bowling, horse riding and art make the job interesting, but no dedicated activities coordinator or specialist programmes means it might not always feel super creative.
No dedicated activities coordinator or named specialist programmes (e.g. Namaste Care, pet therapy) mentioned in the report.
Staff get supervision meetings, but no clear records show how they lead to better skills or career growth.
Systems were in place to support staff, but further work was required to show clear outcomes from supervisions.
AI Generated
Last inspected: February 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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