Working at Mineral Cottage Residential Home Limited

The manager's quality checks and audits lack enough detail to spot all issues properly.

The provider's quality monitoring systems were not always effective in ensuring people received good quality care and support. We made a recommendation around adapting the quality audit tool to identify what was being checked.

Staff recruitment is safe but missing records like application forms and interview notes.

Staff were recruited in a safe way, although not all documentation was recorded as per the provider's policies... no application forms were on record... these were not recorded.

Only standard training, induction, and check-ins with managers, no specialist courses or qualifications funded.

Records confirmed staff had completed training as well as the opportunity for staff to meet with their line manager to discuss all aspects of their work.