Last updated: 10 February 2026
"Staff praise the approachable manager and feel valued in a positive culture, but they are just managing with staffing levels and activities lack a dedicated coordinator."
People's medicines were managed safely... Potential risks to people were clearly assessed, with up to date risk management plans in place. Staff had a clear understanding of how to identify, respond to and escalate suspected abuse.
Staff felt respected, supported and valued by senior staff which supported a positive and improvement-driven culture. Feedback received from people, their relatives and staff was positive.
People continued to receive support from adequate numbers of suitably vetted staff... A staff member said, 'We are managing with the staffing levels we have.'
Per 2020 comprehensive inspection: Staff received training... mandatory and person specific e.g. challenging behaviour and de-escalation, safeguarding, medicines, epilepsy, Autism... scheduled specialist training on oral health care.
Relatives and staff spoke highly of the registered manager. Comments included, 'I think [registered manager's name] is a wonderful manager, she is easy going and easy to talk to... [Registered manager] is very good, caring and professional. There are no problems in getting hold of her.'
Per 2020 comprehensive inspection: Activities available... included bowling, visits to the Nigerian restaurant, shopping, cycling, food shopping, café trips... music class... horse riding.
Staff numbers are adequate for one-to-one support but staff say they are just managing with current levels.
A staff member said, 'We are managing with the staffing levels we have.'
Varied outings like bowling, music classes and horse riding keep things interesting but no dedicated coordinator or specialist therapy programmes.
Per 2020: Activities included bowling, visits to Nigerian restaurant, shopping, cycling, music class, horse riding.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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