Working at Minchinhampton Centre for the Elderly - Horsfall House

Risk records and care plans not always complete or matching what staff do, making it harder to keep residents safe.

People's care records did not always reflect the support staff told us they provided to keep people safe. This meant staff may not always have access to the information they require to reduce or mitigate people's risks.

New staff not always hired with full checks like interview records or complete job history.

Recruitment records for newly employed staff did not include all the relevant information to show a robust employment process had taken place. Recruitment folders did not include interview details... Applicants had not always provided a complete employment history and these gaps in employment had not been explored.

Quality monitoring and audits not strong enough to spot problems like record gaps early.

The provider had not ensured effective systems were in place to assess, monitor and improve the service and to ensure compliance with necessary regulations. Quality assurance systems had not identified the gaps found during the inspection.