Last updated: 9 February 2026
"Staff feel supported and valued by management in a positive culture with strong safety practices, although staff retention and training lack depth."
Assured on all infection prevention: PPE used effectively, testing, visitor processes, outbreak management (2021 targeted inspection); good safeguarding, risk management, medicines (2019).
Staff felt supported by the registered manager; extremely positive culture, passionate and motivated staff team. Per 2019 comprehensive inspection.
People could be assured there were enough staff; contingency plan to cover for staff shortages. Per 2019 comprehensive inspection.
Staff had completed a range of mandatory training; new staff had induction and shadowed experienced staff. Per 2019 comprehensive inspection.
Staff felt supported and valued by the management team; 'I can raise concerns and my opinions are always listened to and respected'. Per 2019 comprehensive inspection.
Strong emphasis on activities including local community groups, garden party, cooking skills and independence support. Per 2019 comprehensive inspection.
Enough staff usually with backup plans for when someone calls in sick, but no details on low staff turnover or no agency use.
The registered manager had systems in place to ensure there were enough staff to support people, this included a contingency plan to cover for staff shortages. Per 2019 comprehensive inspection.
Staff get the standard required training and new staff shadow others, but nothing extra like specialist courses or funded qualifications.
Staff had completed a range of mandatory training to ensure they were competent... New staff had an induction prior to commencing personal care... opportunities to shadow experienced staff. Per 2019 comprehensive inspection.
Some community outings, garden parties and cooking help make the job varied, but no activities coordinator or special therapy programmes.
Strong emphasis on supporting people to take part in activities, including groups within the local community... garden party... involved in preparing meals. Per 2019 comprehensive inspection.
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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