Working at Milward House
6 Madeira Park, Tunbridge Wells, TN2 5SZ
Operated by Pilgrims' Friend Society
28 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Open inclusive family culture with effective leadership and strong safety practices, but unclear staff retention and lack of specialist training."
Safety & Risk
8/10
✓
2021 targeted inspection: We were assured that the provider was using personal protective equipment effectively, accessing testing, promoting safety through hygiene, and had up to date infection policy.
Staff Culture
8/10
✓
Per 2017 comprehensive inspection: There was an open and inclusive culture... People and staff spoke of a 'family' culture that was caring.
Staffing Levels
6/10
✓
Per 2017 comprehensive inspection: There were sufficient numbers of staff deployed to meet people's needs and ensure their safety.
Training & Dev
6/10
✓
Per 2017 comprehensive inspection: Staff received effective training to meet people's needs; an induction and training programme was in place for all staff.
Management
7/10
✓
Per 2017 comprehensive inspection: There was an open and inclusive culture that was implemented by effective leadership from the registered manager; staff felt able to approach them.
Programmes
6/10
✓
Per 2017 comprehensive inspection: The service had monthly activities rota... dedicated activities coordinator, hummingbird service for stimulation; 2021 notes sufficient stimulation such as activities.
Points to consider
Staffing levels are adequate to meet needs, but no info on staff staying long term or using few agency workers.
There were sufficient numbers of staff deployed to meet people's needs and to keep them safe. Per 2017 comprehensive inspection
Training covers basics like induction and monthly sessions with checks, but no specialist courses or funded qualifications.
Staff had the training and skills they needed... effective induction and training programme... variety of courses. Per 2017 comprehensive inspection
Activities programme has coordinator and variety like games, pampering and church services, but no specialist programmes or tech.
Monthly activities rota... bowling, pampering sessions, games... hummingbird service. Per 2017 comprehensive inspection
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews