Working at Milverton Nursing Home

Medication stocks are not controlled properly with wrong counts and missing guides for as-needed meds, so shifts feel risky.

Excess stocks of medicines were held at the service and accurate stock counts were not maintained. Protocols for ‘when required’ medicines were not always in place.

Managers are not always easy to approach, and oversight systems have gaps letting problems build up.

Management team were not always accessible and approachable; governance systems were not always effective to identify and timely action areas requiring improvement.

Staff turnover means lots of new nurses who do not know residents well, making care less personal.

There had been some turnover of staff in the months preceding our visit... Just recently there have been a lot of newly trained nurses recruited – the long term ones have gone.