Last updated: 10 February 2026
"Consistent staffing and hands-on management with great teamwork, but basic training and no dedicated activities coordinator hold it back."
Medicines were managed safely by trained and competent staff. Accidents and incidents were regularly reviewed by the registered manager and registered provider to identify any trends or patterns within the service.
Staff told us there was excellent collaborative team work. They said the registered manager worked alongside them on daily basis.
There was a very consistent staff team and no use of agency staff. There was enough staff on duty at any time and they knew people well and had a good understanding of individual needs and routines.
Staff were supported in their role with appropriate training and supervision. Staff had the necessary knowledge, skills and experience for their roles.
Staff told us the registered manager worked alongside them on daily basis. The staff said the registered manager always engaged the team when making decisions about the service.
People took part in variety of activities and spoke positively about these. One person worked for a charity and walked the dogs. They also worked at a local Hospice in a voluntary capacity. Another person had a part time job. Someone else had joined a local gym.
Only standard training like induction and monthly supervision, no specialist courses or funded qualifications.
Staff were supported in their role with appropriate training and supervision.
Varied activities like outings, sports and volunteering but no dedicated activities coordinator or special programmes.
People took part in variety of activities and spoke positively about these.
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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