Working at Milton Lodge Rest Home

People were protected from risk of abuse... Effective safeguarding systems were in place and staff spoken with had a very good understanding... Risk assessments had been developed... Medicines were safely supported.

Staff told us they felt well supported... they felt consulted and listened to... through team meetings, supervisions and anonymous surveys.

The provider ensured suitable staffing arrangements were in place... People told us staff were available when they needed them. 'There are always plenty of staff on duty when I visit.'

Staff had received regular training and supervision... Discussion with staff and observation of training records confirmed they received training that was relevant to their role.

Staff felt well supported by the registered manager. One staff member said, 'The manager is really supportive and always available for advice and guidance.'

We saw a varied range of social activities were organised... entertainers, playing dominoes, cards... The activities coordinator... takes us out, does our shopping... play dominoes every day.