Working at Milton Lodge
23-24 Esplanade, Whitley Bay, NE26 2AJ
Operated by Aspire Healthcare Limited
13 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Supportive management and excellent training stand out, but staff retention lacks detail and activities lack a dedicated coordinator."
Safety & Risk
8/10
✓
The provider had effective safeguarding systems in place. All staff spoken with had a good understanding of what to do to make sure people were protected from harm or abuse.
Staff Culture
7/10
✓
Staff were energised by their work. Staff enjoyed celebrating people's successes no matter how small, which in turn led to people having increased confidence.
Staffing Levels
6/10
✓
There were always enough staff on duty to meet people's needs. The registered manager ensured the eight staff on duty during the day could provide people's contracted one-to-one hours as well as meet everyone else's needs.
Training & Dev
8/10
✓
The registered manager had enabled staff to access a varied and extensive range of condition specific training. The staff had found the range of training they received assisted them to significantly improve people's quality of life.
Management
8/10
✓
Staff told us they felt the registered manager was extremely supportive and had equipped them with the skills they needed to work with people at the service.
Programmes
6/10
✓
People were encouraged to enjoy a wide range of meaningful activities and to access to the community. People told us about the various activities they did in the community and voluntary work they completed.
Points to consider
Staffing levels meet needs but no details on staff staying long-term or avoiding agency workers.
There were always enough staff on duty to meet people's needs.
Varied community activities and voluntary work but no dedicated coordinator or specialist programmes.
People were encouraged to enjoy a wide range of meaningful activities and to access to the community. People told us about the various activities they did in the community and voluntary work they completed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews