Working at Milton House
58 Avenue Road, Westcliff On Sea, SS0 7PJ
Operated by Strathmore Care
28 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.9/10
Key Finding
"Consistent staffing and positive team culture, but an unregistered new manager and missing specialist training are concerns."
Safety & Risk
6/10
✓
Risk assessments were in place... Whilst risk assessments did reflect current risk, we did find that other parts of the care file had not always been updated.
Staff Culture
6/10
✓
Staff were very positive about the manager. One staff member said, 'We are a good team, and all get on and communicate well, we have handovers and a communication book.'
Staffing Levels
6/10
✓
We observed there were enough staff during our inspection to meet people's needs. Staff told us they had enough time to carry out their duties. A consistent staff team meant agency staff were not required.
Training & Dev
4/10
!
During the inspection we noted that one person had a specific health condition. We noted from the training records that staff had not received training around this health condition.
Management
2/10
✕
A new manager was in post who was not yet registered with the Care Quality Commission.
Programmes
5/10
!
Per 2018 comprehensive inspection: There was an activities organiser who had recently began working at the service. They told us they were getting to know people and finding out about the activities people wished to do.
Points to consider
No permanent manager in post yet.
A new manager was in post who was not yet registered with the Care Quality Commission.
Staff missing training on some residents' specific health needs.
we noted from the training records that staff had not received training around this health condition.
Only standard activities with a new coordinator, no specialist programmes.
Per 2018 comprehensive inspection: There was an activities organiser who had recently began working at the service.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews