Working at Milton House Nursing and Residential Home
Milton House, Skipton, BD23 3NN
Operated by Milton House Nursing & Care Limited
22 bedsNursing homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Staff feel supported by approachable managers and a positive person-centred culture thrives, but basic activities and medicine record gaps need work."
Safety & Risk
6/10
✓
People were supported to have their medicines safely by competent and trained staff. We found some improvement was needed in the recording of some medicines however the provider worked to improve this.
Staff Culture
7/10
✓
A positive culture was promoted in the service and the registered manager and deputy manager spoke passionately about how they promoted a person-centred approach to care.
Staffing Levels
6/10
✓
The service was appropriately staffed to provide safe care. Staffing need was regularly reviewed by the provider who adjusted staffing levels if people's needs changed.
Training & Dev
6/10
✓
Staff were appropriately trained and had good knowledge and understanding of their roles. Supervisions were taking place to review training needs and offer support to staff.
Management
7/10
✓
Staff felt supported in their roles and found the registered manager to be approachable. Staff were confident in the registered managers ability to act if concerns were raised.
Programmes
5/10
!
People enjoyed a variety of activities, which included taking part in community events and local church groups. The provider was keen to expand the activities schedule.
Points to consider
Activities are basic like community outings and church groups with no dedicated coordinator or specialist programmes.
People enjoyed a variety of activities, which included taking part in community events and local church groups.
Only standard training, induction and supervisions with no specialist courses or funded qualifications.
Staff were appropriately trained and had good knowledge and understanding of their roles. The induction processes had been developed.
Some gaps in medication records and mental capacity paperwork though fixed on the spot.
We found some improvement was needed in the recording of some medicines however the provider worked to improve this at the time of the inspection. Not all records relating to people's capacity and DoLS applications were clear.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews