Working at Milton House
39-41 Spenser Road, Bedford, MK40 2BE
Operated by Approach Community Homes Limited
13 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Supportive management and positive culture make staff feel valued, but COVID staffing pressures and limited activities without a dedicated coordinator hold it back."
Safety & Risk
8/10
✓
2022: 'We were assured that the provider was using PPE effectively... preventing visitors from catching and spreading infections... infection prevention policy up to date.' Per 2019: 'People protected from harm... safe medicines... learning lessons when things go wrong'
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: 'Staff were positive about the management at the service. One staff member said, "We are definitely well supported here. I feel that all my suggestions are listened to and acted up on."... positive atmosphere'
Staffing Levels
6/10
✓
Per 2019: 'There were enough staff to support people safely. Staff members told us that there were enough staff on shift.' 2022: 'measures in place to mitigate the risks associated with COVID-19 related staff pressures'
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: 'Staff also received training specific to people's needs. This included training such as end of life care, supporting people living with autism and supporting people with different communication needs... regular supervision'
Management
8/10
✓
Per 2019 comprehensive inspection: 'The registered manager promoted a positive culture and was very visible in the service... Staff were positive about the management: "We are definitely well supported here. I feel that all my suggestions are listened to and acted upon."'
Programmes
5/10
!
Per 2019 comprehensive inspection: 'People were supported to access the community and take part in activities which they had chosen... planning day trips... member of a local group... church'
Points to consider
Staffing is adequate to keep care safe, but COVID caused some pressures that needed extra measures to cover.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures
No dedicated activities coordinator or specialist programmes, so the role is mostly personal care plus community outings.
People were supported to access the community and take part in activities which they had chosen. These activities were important to people and promoted their independence and presence in the local community (per 2019)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews