Working at Milton Grange
Milton Road, Eastbourne, BN21 1SL
Operated by East Sussex County Council
37 bedsNursing homesRehabilitation (illness/injury)
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Staff praised the approachable supportive manager and positive culture, but frequent medicine errors and agency staff use were concerns."
Safety & Risk
6/10
✓
There had been a high number (34) medicine errors and near misses that occurred in the previous 12 months... We discovered one medicine error on the day of inspection which was immediately addressed.
Staff Culture
7/10
✓
The registered manager promoted a positive culture at the service. Staff told us that they felt informed and up to date with significant developments and they had an opportunity to discuss when things went wrong. A staff member said, 'Our views count.'
Staffing Levels
6/10
✓
Sufficient trained nursing and care staff were available for every shift. We were shown shift rotas which confirmed this. In the event of staff absence through sickness, gaps were filled first by offering additional hours to regular staff and then by using agency staff.
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: Staff training was up to date and a training plan showed us how training was managed and refresher training organised. Staff had covered a range of training including, safeguarding, health and safety, mental capacity act and fire safety.
Management
8/10
✓
Staff we spoke to spoke highly of the registered manager, their support and visible presence throughout the service. A staff member told us, 'Very approachable and supportive for work and for my own welfare.'
Programmes
5/10
!
Per 2020 comprehensive inspection: A range of activities were readily available for people... games and puzzles, singing, reading and talking... petpals... quizzes, games, 10-pin bowling... children from a local primary school visit.
Points to consider
There were many medication errors and near misses in the past year, and they found one during the inspection.
There had been a high number (34) medicine errors and near misses that occurred in the previous 12 months... We discovered one medicine error on the day of inspection
Staffing is adequate but they use agency staff to cover gaps when regular staff are off sick.
In the event of staff absence through sickness, gaps were filled first by offering additional hours to regular staff and then by using agency staff. Agency staff used worked exclusively at service, when needed, during the pandemic.
Only standard training like safeguarding and mandatory courses, no specialist development or funded qualifications.
Per 2020 comprehensive inspection: Staff training was up to date and a training plan showed us how training was managed... Staff had covered a range of training including, safeguarding, health and safety, mental capacity act and fire safety.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews