Working at Milton Ernest Hall Care Home

Effective systems, processes and practices were in place to make sure people are protected from abuse and neglect. Risks were assessed, and mitigating actions put in place. Staff had training on how to recognise and report abuse and they felt confident to speak up.

low turnover of staff and low use of agency staff... Staff had enough time to spend individual time with people as well as meeting their essential needs.

Staff were encouraged to complete training relevant to their roles, including vocational training and training to meet people’s specific needs... dementia ‘train the trainer’ course.

Staff said, “[Name of acting manager] is very supportive and 100% approachable. Her door is always open. She makes me feel valued and encourages me to succeed.”

“Activities are very good, a lot and good variety.” The activity co-ordinator spoke to people about past hobbies...yoga...‘Austria day’...local lower school attended the service and sang Christmas carols.