Last updated: 10 February 2026
"Approachable leadership, supportive training and a passionate team, but routine activities lack a dedicated coordinator."
People continued to be protected from the risk of abuse because systems and processes supported this practice. Risks to the environment and people's health had been identified, assessed and managed safely. Medicines were managed safely. There was an open culture where staff were comfortable to report any accidents, incidents or near misses.
The registered manager was supported by a deputy manager, a team leader, a senior support worker and support workers who were all passionate about providing person centred care. Staff took pride in their roles because they enjoyed caring for people. One staff member told us, 'Caring for people gives me a real sense of pride.'
There were enough staff to keep people safe. Staff told us they worked well as a team and were happy to complete additional hours in emergency situations to ensure people were supported by a consistent staff team. The provider introduced incentives to retain their staff team.
Staff completed an induction at the start of their employment and continued to receive regular training. Staff felt supported and were able to discuss their development and training needs through individual and team meetings. One staff member told us, 'You can ask for additional training if you want it. The manager has put me through my level 3 health and social care diploma.'
Staff told us the registered manager was approachable and accessible. Staff were confident any issues would be dealt with promptly. One staff member commented, 'I absolutely love [registered manager]. They will sit with us, listen and give us support.'
People were supported to maintain relationships and important hobbies. This included walks, cinema trips, pub visits, exercise classes, swimming and growing vegetables in an allotment. Staff used creative ways to encourage people to have new experiences. Two people had recently enjoyed an 'autism friendly' screening of a pantomime.
Days involve routine support for hobbies and outings like walks, swimming, and cinema trips, but nothing special like a dedicated activities coordinator or innovative programmes to vary the work.
People were supported to maintain relationships and important hobbies. This included walks, cinema trips, pub visits, exercise classes, swimming and growing vegetables in an allotment.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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