Working at Millway House
Amesbury Road, Andover, SP11 8DE
Operated by AgeCare PT1 Ltd
58 bedsNursing homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Great manager support and a positive, motivated team, although adequate staffing and basic training are drawbacks."
Safety & Risk
7/10
✓
Medicines administration records (MAR) confirmed people had received their medicines as prescribed. There were robust processes... for investigating any safeguarding incidents.
Staff Culture
8/10
✓
Staff had developed positive and caring relationships... Staff were highly motivated... One staff member said, 'Best place I have ever worked... girls are amazing.'
Staffing Levels
6/10
✓
There were sufficient staff to meet people's care needs. We observed that staff were not rushed and responded promptly and compassionately to people's requests for support.
Training & Dev
6/10
✓
The provider had a system to record the training that staff had completed... essential training, such as clinical training... New staff confirmed they completed a comprehensive induction programme.
Management
8/10
✓
Staff were positive about the support they received from the registered manager... 'Manager amazing supported 110%. Think we should give [registered managers name] star of the month.'
Programmes
6/10
✓
Activities coordinator... pop-up pub... trips out... external singers... quizzes... Pet therapy and farm visits.
Points to consider
Staffing is adequate but nothing special, as there is no mention of low staff turnover or minimal use of agency workers.
There were sufficient staff to meet people's care needs. We observed that staff were not rushed.
Only standard mandatory training and basic induction, with no specialist courses or funded qualifications for staff.
System to record... essential training, such as clinical training of nursing staff, medicines, manual handling... comprehensive induction programme.
Activities programme is regular with variety but lacks specialist therapeutic approaches or innovative methods.
Pop-up pub once a month... sensory items... trips out... pet therapy and farm visits.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews