Last updated: 10 February 2026
"Staff morale is better and there are generally enough staff, but no permanent manager and messy medication records are major concerns."
MARs were untidy and confusing, and it was not always clear if people had received their medications as prescribed.
Staff said they felt the morale was better across the units
Our observations found there were generally enough staff to meet people's needs. However, there were still some periods of time where the communal lounges were left unstaffed.
At the time of our inspection there was not a registered manager in post.
There was a timetable of activities available for people at Millvina House to partake in if they wished.
No permanent manager in post so leadership and oversight are still not fully reliable.
At the time of our inspection there was not a registered manager in post.
Staffing levels are okay most times but some areas get left unstaffed and staff feel rushed.
there were still some periods of time where the communal lounges were left unstaffed.
Medication records are messy and confusing so it's unclear if meds were always given properly.
MARs were untidy and confusing, and it was not always clear if people had received their medications as prescribed.
AI Generated
Last inspected: September 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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