Working at Millstream House
4 Mill Road, Rochester, ME2 3BT
Operated by Voyage 1 Limited
22 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Staff feel listened to and proud with strong safeguarding, but unclear staff retention and basic training hold it back."
Safety & Risk
7/10
✓
Safeguarding processes were in place. Risk of abuse had been minimised because staff were aware of safeguarding policies and procedures.
Staff Culture
7/10
✓
Staff told us that they were able to share their ideas and felt listened to. Comments... 'Things are working so well now. I am quite proud working here now.'
Staffing Levels
6/10
✓
There were enough staff to support people.
Training & Dev
6/10
✓
Staff continued to receive the training and updates they required to successfully carry out their role.
Management
7/10
✓
Staff told us that they were able to share their ideas and felt listened to. Comments from members of staff included, 'I can approach the manager if I have any concerns.'
Programmes
6/10
✓
The management of the service employed an activity coordinator who planned and facilitated a number of group and individual social activities.
Points to consider
Staff numbers are enough for the job but no details on staff staying long-term or agency cover.
There were enough staff to support people.
Training covers the basics needed but no specialist courses or funded qualifications mentioned.
Staff continued to receive the training and updates they required to successfully carry out their role.
Activities coordinator runs varied events like cycling and chess club but no named specialist programmes.
The management of the service employed an activity coordinator who planned and facilitated a number of group and individual social activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews