Last updated: 10 February 2026
"Passionate staff create an open family culture with creative activities and programmes, although no permanent manager is in place yet."
Staff fully understood safeguarding roles, raised concerns appropriately; detailed risk assessments, effective medicines systems, learning from incidents.
Staff passionate and dedicated... open and transparent culture... family feel with staff and people sharing lives and going extra mile.
There continued to be enough staff with the right skills and experience to meet the individual needs of the people who lived in the home.
Staff gave examples of training opportunities... supported to do [recognised qualification] in care... ongoing supervision and performance-based appraisal programme.
A registered manager was not in post, deputy acting up with plans to register new manager; senior staff described as approachable and supportive.
Highly commended for culture, creativity and activities in Suffolk Care Awards 2018; Trishaws, 'wishing on a star', themed events, community outings, ballet trips.
No permanent manager in place yet, though deputy is handling things well with no disruptions.
A registered manager was not in post. The deputy manager was currently acting up as general manager. The previous registered manager had recently left... a new manager had been appointed. Plans were in place to register them.
Staffing is good enough with right skills, but no info on low staff turnover or hardly any agency use.
There continued to be enough staff with the right skills and experience to meet the individual needs of the people who lived in the home.
AI Generated
Last inspected: August 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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