Working at Millpool
4 Stockyard Close, Harleston, IP20 9FG
Operated by Mrs Alison Messenger
1 bedsResidential homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.8/10
Key Finding
"Responsive management and strong safety protections, but outdated training and reliance on a single carer need improvement."
Safety & Risk
6/10
✓
People were protected from abuse and avoidable harm. Individual risks had clearly been identified, documented and mitigated as far as reasonably possible. Medicines [...] safely and competently.
Staff Culture
/10
✕
Staffing Levels
5/10
!
The registered provider was the sole provider of the person's care and support.
Training & Dev
2/10
✕
Recommend the registered provider completes regular updates for essential training such as safeguarding training which they confirmed they had not completed for a number of years.
Management
7/10
✓
We found them very responsive to our feedback and immediately addressed any issues raised. The registered provider was open and transparent.
Programmes
4/10
!
They regularly accessed social activities and were involved in their local community.
Points to consider
Staffing is adequate but just one main person does the care with occasional family help, no settled team or info on workloads.
The registered provider was the sole provider of the person's care and support. However, there had been an occasion where the registered provider's family member had provided some support
Training has gaps and key areas like safeguarding are years out of date.
Recommend the registered provider completes regular updates for essential training such as safeguarding training which they confirmed they had not completed for a number of years.
Only basic community outings and social links, no structured activities or creative programmes to vary the job.
They regularly accessed social activities and were involved in their local community. The registered provider supported the person to maintain contact with their family and friends
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews