Working at Milliner House
23-29 Marsh Road, Luton, LU3 2QF
Operated by HC-One Limited
40 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Staff feel supported by excellent managers in a friendly team delivering safe care, although adequate staffing lacks strong retention and training is only standard."
Safety & Risk
8/10
✓
People received safe support from staff... Medicines were safely managed and administered by staff who were trained... Any accidents and incidents that occurred were managed appropriately and documented for lessons to be learned.
Staff Culture
8/10
✓
People and staff all felt the service had a positive atmosphere. One staff member said, 'The manager and the deputy are excellent... We have a friendly team and I feel happy with coming to work.'
Staffing Levels
6/10
✓
People told us there were enough staff working within the service. One person said, 'There are enough staff and they are very caring. I feel very safe.'
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: The provision of training relevant to the needs of people living at the service had been completed by all staff and people received effective care from knowledgeable staff.
Management
8/10
✓
Staff were positive about their roles within the service and how they were being supported. One staff member said, 'The manager and the deputy are excellent. They are one of us. We can open up and we don't have to struggle. We feel safe and free to talk. We have a friendly team and I feel happy with coming to work.'
Programmes
6/10
✓
Per 2018 comprehensive inspection: A wide range of activities were provided which had been developed in response to people's interests, including singing, dancing, events, outings and one-to-one sessions.
Points to consider
Staffing is adequate with enough staff on shifts, but no details on low staff turnover or minimal agency use.
People told us there were enough staff working within the service. One person said, 'There are enough staff and they are very caring. I feel very safe.'
Only standard training that is up to date, no specialist courses or funded qualifications mentioned.
Per 2018 comprehensive inspection: The provision of training relevant to the needs of people living at the service had been completed by all staff to ensure people received effective care from knowledgeable staff.
Regular activities with a coordinator and events like outings and singing, but no innovative or specialist programmes.
Per 2018 comprehensive inspection: A wide range of activities were provided which had been developed in response to people's interests.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews