Last updated: 10 February 2026
"Supportive new management and good training make staff feel valued, but incomplete accident records and missing incident debriefs need fixing."
Further action was required to ensure documentation and management oversight was consistently completed... Records showed de-brief meetings following an incident was not always happening.
Staff were positive about the improvements made and felt well supported. Staff received ongoing training and opportunities to discuss their work, training and development needs.
We have enough staff, people receive their one to one hours, and we use agency or bank staff to cover sickness or holidays. A review of recruitment checks found a staff member did not have an application form.
The provider's training, supervision and appraisal records confirmed overall compliance was good. With the majority of staff having completed training the provider had identified as required.
The new management team had worked hard to make improvements; they were open and honest during the inspection and showed a commitment to further develop the service. Staff were positive about the improvements made and felt well supported.
People received opportunities to lead active and fulfilling lives, social inclusion and independence was promoted as fully as possible. I go on day trips to Skegness, and love to go shopping... Halloween party.
Accident records are not always fully completed, and team debriefs after incidents do not always happen, so learning from mistakes is not fully embedded.
de-brief meetings following an incident was not always happening. Further action was required around analysing themes and patterns to support learning to reduce reoccurrence.
Uses agency or bank staff to cover sickness and holidays, and recruitment records are incomplete for some staff.
we use agency or bank staff to cover sickness or holidays. A review of recruitment checks found a staff member did not have an application form.
Only basic outings like trips and themed parties mentioned, no dedicated activities coordinator or specialist programmes to make the role more varied.
I go on day trips to Skegness, and love to go shopping... looking forward to going to the Halloween party.
AI Generated
Last inspected: October 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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