Working at Millgate House

One new care worker started before all background checks were finished.

Recruitment systems and processes were in place but in one case, insufficient recruitment checks had been made prior to the member of staff starting work. The registered manager undertook to make further enquiries in this case to ensure that the recruit had been safely employed.

Activities are regular at a day centre with things like art, but no specialist or innovative programmes to make the job more interesting.

People had access to planned activities every day of the week at an activity/day centre that was controlled by the provider. Each person's preferences were known, and activities were designed around those. For example, we saw that one person enjoyed art and at the inspection was involved in creating a mural on a wall.

Lessons from the few accidents are discussed with staff but not always written down for everyone to see.

Accidents and incidents were being recorded but there were no formal records of any review of these or discussion with staff about any lessons learned.